Frequently Asked Questions

1. How do I schedule an appointment?

Contact the Mediterraneo Hospital’s International Patient Office at:

Telephone: +30-210-91.17.000
Fax: +30-210-91.17.177
email: liatou@mediterraneohospital.gr

2. What if I am a non-Greek speaking patient?

Most of our physicians are bilingual (mostly Greek and English). Qualified Interpreter services are also available for a number of languages.

Furthermore, representatives of International Patient Officeare fluent in English, Scandinavian, and Arabic languages.

Our goal is to ensure effective communication between you and your care providers. You may contact us 24-hours a day, 7 days a week. However, the best time is between 10:00  and 16:00, from Monday to Friday.

3. Are family members allowed to accompany during the appointments?

We are pleased to assist you with accommodations based on your needs. Although we welcome accompanying family members, we expect you to inform our representatives while making an appointment about the accompanying party. It would also be helpful if you can give us an indication of your budget as well.

Can I seek treatment in your hospitals without a medical appointment?   It is best to schedule appointments prior to your arrival in order to minimize delays and inconvenience.

The International Patient Office staff will ensure that all your needs are met. Our professional staff will assist you with hospital admission and discharge, payment procedures, language interpretation, guidance before and after arrival. Our role is to make your stay as comfortable as possible.

4. Do I need a referral from a physician?

Referrals are not needed in order to request an appointment. It is important however that you bring along information about your previous medical treatment and your medical records.

5. When scheduling an appointment, what information must I provide? Which documents must I bring?

When scheduling an appointment, please have the following information available:   Name (as shown on your passport, Date of birth, Present address, Country of Residence, Medical records Diagnosis and/or symptoms, and Insurance information if applicable.   You need to state your name, as shown in your passport, your present address, date of birth, your medical problem and the preferred date of the appointment.

You must have available all relevant information on your medical condition, including x-rays, medical history/records, and your current medication.  It is useful to have supporting documentation on your prescription drugs. Carry the contact details of your local doctor who has referred you.

6. What is the cost for a particular surgery or procedure?

The cost varies greatly, even for patients with the same healthcare problem. Estimated charges are based on the physician’s treatment plan.

Medical reports must be reviewed by a physician in order for a treatment plan to be determined specifically for your unique healthcare needs.