To the patient, quality health services means access to the appropriate services, in the shortest possible time, it means meeting their needs and, simultaneously, satisfying their expectations.
Quality assurance on the part of an Organization requires planning, and goal setting, ongoing assessment, improvement and continuous monitoring, while appropriate checks are performed at the organization’s structure, processes and outcomes of service.
At Mediterraneo Hospital we are committed to our goal; we place the patient at the center of our processes, and we are ever vigilant to continuously improve our procedures.
We opt for the strategy of preventative improvements, since the model of crisis management is not an option for an organization that strives for innovation.
We believe in encouraging and empowering our associates, we invest in their continuous training and reward; we care about building good relationships and encourage teamwork, thus creating the preconditions for exceeding the quality assurance standards of service.
Mediterraneo Hospital is the first facility in Greece to receive the BS EN 15224 quality certification by an accredited body. BS EN 15224 is the new European standard for quality in Healthcare. Mediterraneo also holds a TEMOS Quality in International Patient Care, an ISO 9001: 2015 and ISO 22000 quality certifications.
Pursuant to the above Standards, we are expected to adhere to the consistent implementation of procedures and work processes, to comply with our environmental commitments, operate an integrated system of health and safety and implement medical protocols which ensure optimal practices in accordance with international scientific standards.